I called AT&T Broadband to order cable service on Tuesday, and they said that because this was a new residence, it wasn’t in their “servicable” database, and it would need to be added to it. The lady said she the person who did that was out to lunch, and she would call me back in about 30 minutes.
Two days later, I had yet to hear from her, so I called back. Of course, I got some other douchebag who said that they didn’t call people back like
that, and even so, it would take about a week for the residence to be added to the database because tech needed to go out and survey the property.
I asked her if she knew if that information had already been submitted to the techs, and she didn’t know. I asked her if she even had a record of me
requesting service there from Tuesday, and she said no, but that was because they didn’t keep such records.
I gave her shit until she agreed to take my information down again and submit it to the techs. She said that “someone already said they would do
that for you” to which I replied, “but that same person also said they would call me back to let me know what was going on”. She responded “but we don’t
call back with that information”, to which I countered “Yes, but the fact that she gave me misinformation doesn’t do much to instill confidence in her
ability to get any of this right. when compounded with the fact that you can’t even verify if this information had ever been submitted, my confidence drops
to zero. Please submit this information to the field office techs.”
So she eventually agreed to do so. The kicker is that they won’t notify me when the property has been surveyed, I have to keep on calling back to see
when they have completed the survey, which will take about a week.
I called RCN to see if we could just say ‘fuck it’ to AT&T, but alas, they don’t service Cambridge.